FAQ

FAQ (Frequently Asked Questions)

  1. How do I place an order?

    • Ordering from us is easy! Simply browse our selection of delicious cookies on our website, select the items you'd like to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way!

  2. What payment methods do you accept?

    • We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

  3. Do you offer customization or personalization for orders?

    • At the moment, we do not offer custom or personalized cookie orders. However, we have a wide variety of flavors and options to choose from to suit your taste preferences!

  4. How are your cookies packaged?

    • We take great care in packaging our cookies to ensure they arrive fresh and intact. Each cookie is individually wrapped and then carefully packaged in a secure box or container to prevent breakage during transit.

  5. Do you offer gluten-free or vegan options?

    • Currently, we do not offer gluten-free or vegan cookies. However, we are always looking to expand our menu to accommodate different dietary preferences. Be sure to check our website for any updates on new offerings!

  6. How long do your cookies stay fresh?

    • Our cookies are best enjoyed within 1-2 weeks of receiving them. For optimal freshness, we recommend storing them in an airtight container at room temperature. You can also freeze our cookies for up to 3 months to enjoy them later!

  7. Do you ship internationally?

    • At the moment, we only ship within the US. We apologize for any inconvenience this may cause.

  8. What if I have allergies?

    • Our cookies may contain common allergens such as wheat, dairy, nuts, and eggs. If you have specific allergies, please review the ingredients listed on our website carefully before placing your order. If you have any questions or concerns about allergens, feel free to reach out to us for assistance.

  9. What if I have a problem with my order?

    • We strive to provide the best possible customer experience, but we understand that issues may arise from time to time. If you have any problems with your order, such as damaged or missing items, please contact us within 48 hours of receiving your package, and we will do our best to resolve the issue promptly.

  10. How can I contact customer service?

    • If you have any further questions or need assistance, please don't hesitate to contact our customer service team at csflavor@gmail.com. We're here to help!