Shipping Policy

Thank you for choosing Chef's Signature Cookies for your sweet treats! We want to ensure that your cookies arrive fresh and delicious. Please review our shipping policy below:

  1. Processing Time:

    • Orders are typically processed within 1-2 business days after payment is received.
    • During peak seasons or holidays, processing times may vary. Please check our website or contact us for updates.

  2. Shipping Methods:

    • We offer standard shipping via reputable carriers such as UPS, FedEx, or USPS.
    • Expedited shipping options are available for an additional fee for those who need their cookies in a hurry.

  3. Delivery Time:

    • Delivery times vary depending on your location and the shipping method selected.
    • Standard shipping typically takes 3-5 business days.

  4. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order and the destination.
    • Free shipping may be available for orders over a certain dollar amount. Check our website for current promotions.

  5. Shipping Restrictions:

    • We currently only ship within the US.
    • Unfortunately, we cannot deliver to P.O. boxes.

  6. Delivery Issues:

    • While we strive for timely delivery, we cannot be held responsible for delays caused by the carrier or factors beyond our control, such as weather conditions or customs delays for international shipments.
    • If your package is delayed or lost in transit, please contact the shipping carrier directly for assistance. If you need further support, feel free to reach out to us, and we will do our best to help resolve the issue.

  7. Packaging:

    • We take great care in packaging your cookies to ensure they arrive in perfect condition.
    • Each cookie is individually wrapped and placed in a secure box or container to prevent breakage during transit.

  8. Special Requests:

    • If you have any special shipping requests or instructions, please include them in the order notes during checkout, and we will do our best to accommodate your needs.

  9. Returns and Refunds:

    • Due to the perishable nature of our products, we do not accept returns.
    • If you are unsatisfied with your order for any reason, please contact us within 48 hours of receiving your package, and we will work with you to address any concerns.

  10. Contact Information:

    • If you have any questions or need further assistance regarding shipping, please don't hesitate to contact us at csflavor@gmail.com.

Thank you for choosing Chef's Signature Cookies! We appreciate your support and hope you enjoy our delicious cookies!